Privacy Policy

Privacy Policy

Effective Date: 01 January 2026

Thamarai Foods & Trading Private Limited (“Thamarai”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with Indian laws, including the Information Technology Act, 2000, its Rules on Reasonable Security Practices and Procedures and Sensitive Personal Data or Information (SPDI Rules), 2011, and the Consumer Protection Act, 2019.

This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our services, including dine-in, take-away, and online ordering (“Services”). By using our Services, you consent to the practices described below.

Information We Collect

We may collect the following information:

a. Personal Information (PI):

• Name, contact number, email address, billing/shipping address

• Payment information (processed via secure payment gateways; we do not store full card data)

b. Usage Information:

• Orders placed, menu items selected, frequency of visits

• Device, browser, and IP address; location information when using our apps or website

c. Cookies & Analytics:

We use cookies and similar technologies to improve website functionality, analyse site traffic, and enhance user experience.

Cookies are small text files stored on your device when you visit a website. They help us understand how visitors interact with our site and allow certain features to function correctly.

Types of cookies we use

• Essential cookies
  Necessary for the website to operate and cannot be disabled.

• Analytics cookies
  Used to understand website usage and performance so we can improve our services.

We do not use cookies to personally identify users without consent.

Managing cookies

You may choose to disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of this website.

By continuing to use this website, you consent to the use of cookies in accordance with this policy.

Purpose of Collection

Your information is collected and used to:

1. Process and deliver your orders and payments.

2. Communicate order updates, promotions, or service notifications (with consent as required under Indian law).

3. Improve our products, services, and overall customer experience.

4. Comply with statutory obligations under Indian laws, including GST, FSSAI, and accounting requirements.

5. Prevent fraud, unauthorised access, or misuse of our Services.

6. Train and improve our AI and machine learning systems in a secure and anonymized manner (see Section 5).

Disclosure of Information

We do not sell or rent your personal information. Information may be shared in limited circumstances, including:

• a. With payment gateways, delivery partners, or service providers strictly to facilitate your orders.

• b. With regulatory authorities or courts if required by Indian law.

• c. With vendors under strict confidentiality obligations for operational purposes.

4. Storage & Retention

• We retain personal information only as long as necessary to fulfil the purposes above or as required by law.

• Records may be kept meeting taxation, accounting, or legal obligations under Indian statutes.

Use of Data for AI Training

1. Purpose: By using our Services, you acknowledge and consent that anonymised or aggregated data may be used for the training, testing, and improvement of our AI and machine learning systems, including menu recommendations, operational optimisation, and product development.

2. Anonymisation: We take reasonable measures to remove personally identifiable information (PII) before using data for AI purposes. Your identity will not be disclosed or sold.

3. Scope: Data used for AI may include order patterns, item selections, frequency, and feedback, but personal identifiers (name, email, contact) are either anonymised or excluded unless explicitly consented.

4. User Rights:

   • You may opt-out of AI data collection where feasible by contacting us at [email protected].

   • Opting out may limit certain personalised Services but will not restrict access to our standard Services.

5. Security: AI-related data is stored and processed using secure technical and organisational measures to prevent unauthorised access or misuse.

6. Limitation of Liability: Thamarai is not liable for indirect consequences arising from the use of anonymised data in AI systems, provided reasonable security and anonymisation measures are in place.

Your Rights

Under Indian laws, including the IT Act, 2000, and related SPDI Rules, you have the right to:

• a. Access your personal information held by us

• b. Correct or update inaccurate or incomplete information

• c. Request deletion of your personal data, subject to legal or operational requirements

To exercise these rights, contact us at [email protected].

Security of Data

• We implement reasonable administrative, technical, and physical measures to protect personal information.

• While we strive to ensure security, no method of electronic transmission is 100% secure.

Third-Party Links

Our website or apps may contain links to external websites. We are not responsible for the privacy practices of third-party websites.

Children’s Privacy

Our Services are not intended for children under 13 years. We do not knowingly collect personal information from minors.

Changes to This Privacy Policy

• We may update this Policy from time to time. Changes will be posted on our website with a revised effective date.

• Continued use of Services constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or wish to opt-out of AI data usage, please contact:

Thamarai Foods & Trading Private Limited
Email: [email protected]

Phone: +91 91505 70557

Address: No.29 Burkit Road T Nagar Chennai 600017 India